Last updated: January 2025

1. Introduction

Welcome to digitalScore. Your privacy is important to us, and we are committed to protecting your personal information. This Privacy Policy explains:

• What personal data we collect.
• How we use and store that data.
• When and why we may share your information.
• Your rights regarding your personal data.

By using digitalScore, including the “digitalScore for Institutions” (MDM Mode) functionality, you acknowledge and agree to the terms outlined in this Privacy Policy. If you do not agree with these terms, please do not use our app.

2. Information we collect

We collect different types of information depending on how you use our app.

2.1 Information You Provide to Us

• For individual users: No personal information is required to use the core features of digitalScore. However, some optional features may request non-personally identifiable information.
• For "digitalScore for Institutions" (MDM Mode) users: We collect the following information when you register an account:
  • Email address.
  • User full name (securely encrypted).
  • Institution name.
  • Password (securely encrypted).

We do not collect sensitive personal data such as financial information, biometric data, or precise location tracking.

2.2 Information we collect automatically

When you use digitalScore, we automatically collect the following technical and usage data:

• Device Information: Operating system, device model, and app version.
• Usage Data: Features accessed, interaction frequency, and session duration.
• Crash Logs & Diagnostics: To improve stability and performance.
• Anonymized Analytics: We may use third-party analytics tools (e.g., Google Analytics, Firebase) to gather aggregated usage trends.

This information is anonymized and cannot be used to identify you personally.

3. How we use your information

We use the information we collect for the following purposes:

• To provide and maintain our services.
• To improve the app’s user experience. Technical data helps us troubleshoot issues and enhance performance.
• To facilitate “digitalScore for Institutions”. User credentials allow secure account management and access to institutional features.
• To ensure security. We use collected data to prevent fraudulent activity and unauthorized access.
• To comply with legal obligations. If required by law, we may process and retain personal data for legal compliance purposes.

4. How we share your information

4.1 We do not sell your data

We do not sell, trade, or rent your personal information to third parties.

4.2 Limited sharing with third parties

We may share your data in the following cases:

• Service providers: We work with trusted third-party services (e.g., cloud hosting, analytics, authentication) that help us provide the app’s functionalities. These providers have strict data protection agreements in place.
• Legal compliance: If required by law, court order, or government request, we may disclose your personal data.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity under the same privacy safeguards.

4.3 Cloud storage for Institutions (MDM mode)

For users of “digitalScore for Institutions”, data is securely stored in the cloud to facilitate Mobile Device Management (MDM) functionality.

5. Data security measures

We take data security seriously and implement industry-standard protections, including:

• Encryption: All personal data is encrypted during storage and transmission.
• Access Controls: Only authorized personnel can access sensitive data.
• Secure Authentication: We use hashed passwords and do not store raw passwords.

However, no system is 100% secure. While we strive to protect your data, we cannot guarantee absolute security against unauthorized access.

6. Your rights and choices

Depending on your location, you may have certain rights regarding your personal data, including:

• Right to access: Request a copy of the personal data we hold about you.
• Right to rectification: Correct or update inaccurate or incomplete data.
• Right to deletion: Request deletion of your personal data (except where legal obligations prevent us from doing so).
• Right to object: Restrict or object to how we process your data.
• Right to data portability: Request a structured, machine-readable copy of your data.

7. Data retention policy

We retain personal data only for as long as necessary to fulfill our stated purposes:

• For individual users, technical data is stored only as long as needed for app performance improvements.
• For “digitalScore for Institutions” (MDM Mode) users, we store account information until you deactivate your account.
• If required by law, we may retain certain information for legal compliance.

When no longer needed, we securely delete or anonymize your data.

8. Children's privacy

digitalScore is not intended for children under 13 years old. We do not knowingly collect personal information from minors.

If we learn that we have inadvertently collected data from a child under 13, we will take immediate steps to delete the information.

9. Third-party links and integrations

digitalScore may contain links to third-party services, such as external music libraries or cloud storage options. These services operate independently, and we are not responsible for their privacy practices.

We encourage users to review the privacy policies of third-party services before sharing personal data with them.

10. International data transfers

If you access digitalScore from outside the United States, your data may be processed in a country with different privacy laws. We ensure that adequate safeguards are in place to protect your data when transferred internationally.

11. Changes to this privacy policy

We may update this Privacy Policy periodically to reflect:

• Changes in data protection laws.
• Updates to our services or security measures.
• User feedback and best privacy practices.

If significant changes occur, we will notify you via:

• Email notification (for MDM users).
• In-app message upon opening the app.

The latest version will always be available within our website.

12. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy, please contact us at:

• Email: support@symphonichub.com
• Company Address: Pompeu Fabra 16, Vidreres, 17411, Girona (Spain)

Thank you for using digitalScore!